Free, confidential advice and service guidance — by phone or in person. Everyone’s different. We’ll help you find support that fits your needs.
How Medicare Mental Health can help
By phone or at our centres, Medicare Mental Health listens, asks a few questions about what’s going on, then connects you with free or low-cost options that fit your needs — whether you want immediate help or ongoing care for you or someone you support.
- Talk to a real person — on the phone or in person with a peer worker — who understands the local service system
- Get matched to the right next step: counselling, peer support, care navigation, digital tools, alcohol and other drug services, or community supports
- At centres: use a quiet space for calls or video sessions, get help with forms and referrals, and bring a support person if you like
phone support
Monday to Friday, 8.30am – 5pm (public holidays excluded)
What to expect
- We listen and understand what you need
- Together, we agree on next steps — self-help tools, a referral, or a warm transfer
- We outline costs, wait times and how to book
Who can call
- Anyone in our region — for yourself or someone you support.
Accessibility
- Interpreter: call 131 450 and ask for 1800 595 212
- Hearing or speech: use NRS and ask for 1800 595 212
Privacy
- Your information is confidential. We only share details with services you agree to.
walk-in centres
Drop in for face-to-face peer support. We can also help you connect to phone or video psychology where available. Services vary by location and demand — we’ll discuss options with you.
