Care when it’s urgent, but not an emergency

Walk-ins welcome.
No referral needed.

Bulk-billed

Staffed by
doctors and nurses

Medicare Urgent Care Clinics (UCCs) provide short-term care for conditions that require same-day treatment, but are not immediately life-threatening.

Treatment at Medicare UCCs is bulk-billed. Patients must present a valid Medicare card to use the service.

ROCKHAMPTON

MORE INFORMATION

Located within Rockhampton Central Medical Centre (formerly Mandalay Medical), Stockland Shopping Centre
7 days, 8am-8pm

HERVEY BAY

MORE INFORMATION

5/166 Boat Harbour Drive, Pialba
7 days, 9am-7pm

BUNDABERG: RE-OPENING SOON

TENDER CLOSED

Tenders to re-establish and operate the Bundaberg Medicare Urgent Care Clinic have closed. For more information on urgent care options for Bundaberg residents, visit Bundaberg Urgent Care.

Medicare UCCs can treat minor illnesses and injuries including:

Minor  infections

Minor fractures,  sprains, sports  injuries and neck and back pain

Urinary tract infections (UTIs)

Sexually  transmitted  infections (STIs)

Stitches and  glue for minor  cuts

Insect bites  and rashes

Minor eye and  ear problems

Respiratory  illness

Gastroenteritis

Mild  burns

Medicare UCCs can provide:

wound management (glueing, suturing and dressings)
incision and drainage of abscesses
basic fracture management
intravenous cannula insertion (IV antibiotics and IV rehydration fluids)
urinary catheter management and changes
removal of foreign bodies from ears and nose

When to call Triple ZERO

Medicare UCCs won’t be able to see people for major trauma or complex conditions.

Call Triple Zero (000) or visit your nearest emergency department  
if you or someone is experiencing the following:

A life-threatening injury

Chest pain or tightness

Breathing difficulties

Uncontrollable bleeding

Severe burns

Numbness or paralysis

Poisoning

Unconscious, unresponsive or having seizures

Ongoing fever in infants

Rockhampton Medicare Urgent Care Clinic

Located within Rockhampton Central Medical Centre
(formerly Mandalay Medical)
Stockland Rockhampton Shopping Centre, 331 Yaamba Road, Norman Gardens
Open Monday to Sunday, 8am to 8pm
Walk-ins welcome
Book online at Hotdoc

ForHealth Medicare Urgent Care Clinic Rockhampton

Get directions

Book an appointment

Hervey Bay Medicare Urgent Care Clinic

5/166 Boat Harbour Drive, Pialba
Open Monday to Sunday, 9am to 7pm
Walk-ins welcome
Book online at Hotdoc

ForHealth Medicare Urgent Care Clinic Hervey Bay

Get directions

Book an appointment

FAQs

No. Medicare UCCs are not a replacement for health and medical services that are managed in a regular general practice. For non-emergency, routine and preventative care, your local GP is your first point of contact.

This includes general screening and health checks, vaccinations and prescriptions, mental health advice, family planning, referrals for tests, scans or specialist care, chronic disease management or preventive health procedures such as cervical screening tests.

If you don’t have a regular general practitioner, visit HealthDirect to find a doctor near you with available appointments.

After your treatment you will receive a discharge summary and any instructions for follow-up care. Your summary will be uploaded into My Health Record (unless you ask the UCC not to do so) and electronically provided to your nominated usual GP or practice within 24 hours. The Medicare UCC will also advise your nominated GP of any test results. If electronic transfer is not possible or you don’t name a regular GP, you will be given a paper copy of the discharge summary.

UCC Resources

Download these Australian Government resources to share information about Medicare Urgent Care Clinics.

The Rockhampton and Hervey Bay Medicare Urgent Care Clinics are funded by Country to Coast QLD, through the Australian Government's PHN Program.