At CCQ we believe that everyone should have the opportunity to provide their feedback on our performance – the good, the great and the not-so-great.
We are here to serve the Central Queensland, Wide Bay and Sunshine Coast communities in the area of primary health care, information and planning, service design and supporting the general practices in our region. We need you to tell us how we’re going and if we need to make improvements.
If you have a complaint, compliment or suggestion that you would like to share with us about our performance or any other facet of our business, please feel free to contact us using one of the methods below. Please see our Feedback Policy for more information.
You are welcome to provide your feedback anonymously if you wish. However, if you would like your issue or concern to be followed up, we will need to have some contact details for you so that we can keep you informed.
If you lodge a complaint and you are not satisfied with the outcome of the PHN’s investigation, further concerns may be raised with the Department of Health.
For more information, refer to the Department of Health's Primary Health Network Program Complaints Policy which describes how the Department of Health resolves complaints about a PHN or the PHN program.