As at 1 January 2020 the following agencies are approved to assess general practices to the RACGP Standards for general practice.

For more information see Australian Commission on Safety and Quality in Health Care.

• AGPAL Group of Companies
  PO Box 2058
  Milton BC QLD 4064
  Phone: 1300 362 111
  Email: info@agpal.com.au
  www.agpal.com.au
• Australian Council on Healthcare Standards
  5 Macarthur Street
  Ultimo NSW 2007
  Phone: 02 9281 9955
  Email: achs@achs.org.au
  www.achs.org.au
  
• Quality Practice Accreditation Pty Ltd
  136 Mount Street
  Gundagai NSW 2722
  Phone: 1800 188 088
  Email: info@gpa.net.au
  www.gpa.net.au 
• Global-Mark Pty Ltd
  Suite 4.07 32 Delhi Road
  North Ryde NSW 2113
  Phone: 1300 766 509
  Phone: 02 9886 0222
  Email: Melissa.Williams@global-mark.com.au
  www.global-mark.com.au
• Institute for Health Communities Australia Certification Pty Ltd
  PO Box 5582
  West End QLD 4101
  Phone: 1800 035 033
  Email: ihcac@ihcac.com.au
  www.ihcac.com.au

• Promotes a culture of continuous quality improvement in the practice environment
• Achieve levels that meet quality standards for both practices and patients
• Enhances patient safety and health outcomes
• Enhances practice efficiency
• Reduces business risk
• Access to the Practice Incentive Program (PIP) payments
• Develop staff skills and engage the practice team in continuous quality improvement
• Helps identify any gaps in systems and processes
• Compliance with regulatory requirements and national standards.

Below is an outline of key points to consider when planning accreditation

1. ALLOW TIME. Start planning your accreditation survey visit at least 12-18 months before the current accreditation expiry date.
2. Ensure you have registered with an accreditation agency and set up access to any online self-assessment portal to manage the accreditation process
3. Assign roles to key members of the practice team to help support the accreditation process
4. Review the RACGP standards
5. If you are being reaccredited read over your last accreditation visit to identify areas for quality improvement
6. Commence the self-assessment to help identify gaps.
7. Contact your Primary Health Care Officer for assistance in planning and identifying areas that may require support
8. Continue the self-assessment, develop a priority task list, and delegate tasks amongst practice team including, clinical and non-clinical aspects.
9. Organise your patient feedback activity (e.g a patient survey)
10. Update all documentation/processes/procedures and create any new required for new indicators.
11. Organise a review meeting with your Primary Health Care Officer
12. Organise a final briefing with staff in preparation for the accreditation survey visit.
13. At the end of the survey visit, the practice will be provided with information about the assessment, including any areas that need to be addressed.

• Provide support on meeting and understanding the RACGP accreditation standards
• Provision of templates and resources
• Provide education and training opportunities
• Assist practices in the planning and implementation of policies and procedures
• Assist practices in developing quality improvement activities

• RACGP 5th Edition Standards
• RACGP Resource Guide
• RACGP Principles of Infection Prevention and Control
• RACGP Standards for General Practice 5th Edition Patient Feedback Guide
• RACGP Information and Security Guidelines
• Office of Australian Information Commisioner
• Office of the Health Ombudman
• Red Book: Guidelines for preventive activities in general practice 9th edition
• Green Book: Putting prevention into practice: Guidelines for the implementation of prevention in the general practice setting
• RACGP Disaster and Emergencies in Australia
• RACGP Fact Sheets for 5th Edition Standards
• RACGP Practice Management
• RACGP Summer Planning Toolkit

• Hand washing techniques
• APNA  online learning
• COVID 19 Infection control training
• AAPM
• PHN education and events
• PHN educational resources