Managing Patient Aggression in Your Practice

2022wed09mar12:30 pmManaging Patient Aggression in Your Practice

Event Details

This session will cover:

  • Differentiate between Pity, Sympathy and Empathy
  • Explore the levels of listening and types of communication , how they can assist you
  • Understanding empathy communication for consistent communication across your team
  • Recognise your triggers, provide self compassion and self care to prevent burnout in your staff
  • Q&A with Kim Poyner


(Wednesday) 12:30 pm AEDT




Indigenous flag Torres Strait Flag

CCQ acknowledges the traditional Custodians of the land on which we work and live, and recognises their continuing connection to land, waters and community. We pay our respect to them and their cultures; and to Elders past, present and emerging.