CONFIDENT CONVERSATIONS TO STRENGTHEN RESILIENCE AND EMOTIONAL WELLBEING

The ability to express what is important to us and resolve conflict actually supports our resilience and emotional wellbeing. Whether you are leading a team or a member of a team, this is a highly practical program to strengthen confidence in having important conversations in workplace and life relevant contexts and apply key components of resilience that provide bounce in our resilience. Acquire tools, techniques and resources to:

• Lead with presence to be more resourceful in your emotional response and respond in the moment.
• Apply language with precision to start and frame a conversation to minimise defensive responses and resistance in others.
• Apply the language of collaboration to make requests of others, in a range of contexts including managing upwards and across, dealing with inappropriate behaviours, resolving conflict and providing feedback.
• Apply resilience components of flexibility in perspective and response-able-ness to engage with a person whose emotional barometer is elevated and support our emotional wellbeing when it is not safe to have the conversation.