Enhanced real-time decision support for General Practice

In September 2023, Country to Coast, QLD introduced Primary Sense, a cutting-edge tool designed to support general practice to enhance the quality of patient care in our region. Over 180 practices have now started their Primary Sense journey - integrating this innovative solution to drive healthcare excellence.

Primary Sense is more than just a data analytics tool; it's a comprehensive solution that empowers healthcare providers with actionable insights at the point of care, streamlines clinical processes, and fosters a collaborative approach to healthcare improvement. Developed by general practitioners (GPs) for general practice, it stands as a testament to simplicity, efficiency, and effectiveness in healthcare management. By leveraging the power of data, we are paving the way for a future where every healthcare decision is informed, every practice is supported, and every patient in our community receives the highest standard of care.

Join us as we continue to advance primary healthcare in our region, creating a sustainable, efficient, and patient-centred healthcare ecosystem with Primary Sense

What is Primary Sense?

Primary Sense is a population health management and clinical decision support tool that provides real-time clinical decision support for general practitioners at the point of care. It leverages the world-renowned Johns Hopkins University ACG® System to identify at-risk patients, making it a leading population health analytics software. Primary Sense also supports data reporting to meet general practice PIP QI compliance requirements.

Key Features:

  • Tried and Tested Software: Designed by GPs, for general practice, ensuring ease of use and relevance to clinical workflows.
  • Real-Time Clinical Support: Primary sense delivers medication alerts and clinical decision prompts to enhance patient care in near real-time.
  • Advanced Risk Stratification: Utilises the Johns Hopkins University ACG® System driving better care outcomes for those most at risk.
  • Reports in Real Time: Primary Sense provides streamlined reporting on demand, enabling better access to practice data when you need it.


  • For Practices: Complimentary for practices sharing data with CCQ, easy to install and features automatic updates and straightforward usability for all team members.
  • For Patient Care: Ensures timely, tailored care with integrated risk stratification and decision support tools for safer and more effective care.
  • Data Security and Privacy: Adheres to stringent privacy protections, with data securely managed within Australia.

 Getting started with Primary Sense


  • Currently, Primary Sense is compatible with Medical Director and Best Practice. So, for those general practices the first step is for you to complete this registration form.
  • By May 2024, Primary Sense will replace Pen CS's CAT4 and Topbar software for GP Practices in Country to Coast, QLD regions.
  • If your practice is not compatible, we will be in touch to support alternative processes for PIP-QI reporting.


Before installing Primary Sense, please take note of the following information: 

  • The Extractor is installed once on the server only.  
  • The desktop application can be installed on all workstations that have Best Practice/Medical Director running and are utilised by practice staff.  
  • The desktop installation only needs to occur once per workstation (or once onto terminal server). 
  • The desktop application will not be functional until first extract of the practice data is completed.  

We recommend you complete a data cleanse before installing Primary Sense:

Installation instructions are available here:

Should you face any errors or issues during installation please visit troubleshooting support.

Meaningful Use of Primary Sense

Congratulations on embarking on your Primary Sense journey! You're now ready to unlock the full potential of this innovative tool, with guidance from our Clinical Champions and comprehensive training resources. This section will steer you towards meaningful use of Primary Sense, ensuring you can translate data into actionable insights and significantly enhance patient care in your practice.

Clinical Champions 

  • Professor Kim Greaves, Specialist Cardiologist at Sunshine Coast University Hospital 
  • Primary Sense Clinical Champion, Dr Lisa Beecham 

Training resources 

To ensure your team is well-prepared to maximize the benefits of Primary Sense, we have curated a comprehensive set of training materials and resources to kickstart your journey: 

Short Video Tutorials: 

  1. What is Primary Sense (1 min) 
  2. Reports in action (2 min 13 sec) 
  3. How to use Primary Sense Reports (in depth – 9 mins) 
  4. How to use Primary Sense GP Prompts (2 min 34 sec) 
  5. How to use Primary Sense Medication Safety Alerts (1min 35 sec) 

Your team can access these informative videos at your convenience, and they serve as a quick and visual way to get started with Primary Sense. 

Quick Reference Guides: Handy reference materials that can be accessed here. These guides provide visual step-by-step instructions for various Primary Sense functionalities. 

Frequently Asked Questions (FAQs): Explore the comprehensive FAQs section here for quick answers to common queries. 

Meaningful Use – Continuous Quality Improvement Activities  

Dive into our quality improvement activities to integrate Primary Sense into your daily practice, mastering the tool while accruing valuable CPD points. MORE INFO COMING SOON!

Get Involved and Provide Feedback!

Supporting your journey with Primary Sense is important to us, and your insights are invaluable. We invite you to dive deeper, engage within your practice teams, and share your experiences. Whether you have questions, need support, or want to offer feedback, we're here to listen and assist.

Contact Us: Reach out to our dedicated team for any assistance, guidance, or information you need to enhance your Primary Sense experience. Email: 

Feedback and Involvement: Your feedback drives our improvement efforts. Participate in our continuous improvement process by sharing your thoughts and experiences. Together, we can shape the future of healthcare in our region.